Ouxiper’s global service teams and partner networks provide end customers with value-added support, first-rate service, spare parts and enhancements to safeguard their capital and its efficient use. 

Three stage response system for overseas after-sales service：
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The project is located in the country, equipped with spare parts service point administrator, responsible for spare parts daily receiving, delivery and consumption management; while increasing the proportion of the number of spare parts inventory supply safety of the station, with regional offices (regional customer service service station) to support the Shenzhen headquarters of unified coordination and management platform, ensure overseas spare parts timely supply and turnover.

According to the contract agreement, from the date of acceptance of the equipment installation, we provide all the products and equipment provided by the year free normal warranty.

After the warranty period, if Party A requires extended warranty or damage to equipment, our company will actively cooperate to provide paid service to the party with the most preferential price.

Provide 7*24 hour telephone support service and on-site support services, telephone response: 1 hours schedule maintenance, on-site response: the provincial capital city, municipality directly under the central government and maintenance center is located downtown, 3 hours to arrive at the scene, 3 hours of troubleshooting; in 4 hours to arrive at the scene, 3 hours of troubleshooting. Other areas will be resolved within 24 hours. Special outlying areas, where possible, arrive at the user's site in the shortest possible time to solve the problem.

All the equipment provided by the project, in addition to the generator system and monitoring system for our parts, all other equipment are KSTAR factory production and supply, and directly from manufacturers to provide the corresponding customer service service.

During the warranty period, our company is responsible for the corresponding maintenance labor / spare parts costs

In view of the local high altitude areas in Burma and the special environment of high humidity and high salinity areas along the coast, we will increase the density of inspection / service visits.
For the deepening of the project early or follow-up equipment factory inspection, training and so on, if necessary, we can provide the corresponding support.